COLD – This means your thermostat is cooling correctly, but the heating isn't working properly. Connected Smart Home Products Speak directly with an agent for help with our products. A bad gas valve in a Honeywell appliance such as a water heater or furnace that is powered by natural gas can go bad and affect the performance of the unit. The ignition module cycles the igniter or sparker on to light the burner. Do you have a wire connected to the G-Terminal? If not firing and reheating at all, then thermocouple or rarely the gas control valve is the problem. 3 possible causes and potential solutions . Open Hours: The pilot ignites the water heater’s gas burner. You are now complete. Let's connect. Locate the valve on the side of the water heater. Start doing it yourself with the confidence that comes with 100+ years of experience. Thermocouples and Thermopiles. Message us on Twitter for help with our products. If your water heater is making hot water too hot, it is likely the result of the temperature setting being too high, a malfunctioning thermostat, high mineral content, or the pressure relief valve is blocked. Note: Don't remove any wires from your thermostat at this time. Does the thermostat show any of the following icons or messages? NO – You require a G-Wire to run your fan. If the pilot does not light, the water heater will not heat. A gas water heater cannot heat effectively if the burner is … Gas Valves, Residential. If the water continues to be warm but not hot or heats very slowly, then one of the heating elements or thermostats is bad. It sounds like the thermocouple is the issue. The gas valve opens to allow gas to enter the burner. Make sure that the shut-off valve, is not closed. En español Live Chat online. The last, C knob setting stands for 150 degrees. Normally, a dip tube pushes cold water to the bottom of the tank, where it’s heated. Are there any error lights on the furnace? It sometimes looks like a light switch. Saturday and Sunday All day (24 hours), Monday through Sunday, Professional Contractor Support Copyright © 2021 Resideo Technologies, Inc. Honeywell Home is a trademark of Honeywell International Inc. used under license to Resideo Technologies, Inc. If the pilot does not light, the water heater will not heat. On electric heater turn down to vacation setting, then back to about 30 degrees hotter than normal and wait 1/2 hour to see if water is getting hotter, as you cannot always hear the element turn on. Universal Replacement Parts. Hot water heaters are designed with a temperature pressure relief valve. 1-800-269-2609 24/7. Gas Ignition Controls. They heat water differently, which means they have different troubleshooting steps when you’re not getting hot water from your faucets or showerheads. Second, ensure that the gas valve has pressure. Sometimes, carbon deposits can build up on the pilot and eventually create a restriction. Open Hours: If not, check this article that deals with the ignition failure problem. Wait ten minutes for the burner to cool down and allow any gas from the pilot to air out. Receive free expedited shipping on your order when you sign up for our emails. No Video Available. Afterwards, continue to the, YES – If the icons or messages are flashing, this means your compressor protection is on. You may have a broken dip tube. The thermocouple will sense the flame of the pilot light and with time it wears from being in the flame and needs to be replaced. Some thermostats may have screws, buttons, or clasps. Saturday and Sunday: 9am - 5pm CDT, Total Connect Comfort Thermostats If you get this code and have lukewarm water and the pilot is still on, try turning up the temperature. What best describes the air coming out of your vents? Pressure Switches. Call any of the product support numbers above and select the 'Contractor' option. Contact Support at 1-855-733-5465 to find a pro-installer in your area. We carry more than 4 million parts from over 175 major brands, so chances are, we've got the part you need. First, check the water heater's circuit breaker in the service panel to make sure it hasn't tripped. 2. Open Hours: Be sure the cover is completely closed. 4. The dip tube delivers cold water toward the bottom of the tank where it can be heated by the burner. In case one of the immersion heaters malfunctions, the other one will still try to overcome that loss and heat the water. Shipping all 7 days! Saturday and Sunday: 9am - 5pm CDT, Indoor Air Quality and All Other Homeowner Products When there's an error, this light will flash or blink rapidly. 1-855-733-5465 Is your water heater not giving you hot water at any of your faucets or your shower?. Share this: ... Honeywell Hot Water Heater Status Light Not Blinking Wait for 5 minutes until the icons or messages stop flashing, and then continue to the, NO – If the icons or messages aren't flashing, this means your heat should be working. 5) If above do not work, then likely a thermostat failure, fuel valve problem (on gas or oil heater), or could be one of the normal two heating elements has gone out if electric heater. Do you have wires connected to any of the following terminals? Continue to the. 15. The first things you should check are the correct supply of electricity, water, and gas to the water heater. Turn the gas control dial to off and let sit for one minute. Monday through Friday: Again, if you want a safe setting, you should choose a … WARM/HOT – This means your reversing valve may not be configured or wired properly. Other temperature settings, hot and very hot, each stands for 120 degrees and 160 degrees. If the breaker has tripped, switch it off, then switch it back on again. If the gas valve does not open, the burner will not light, and the water heater will not heat. The inducer motor could also have a plugged vacuum port. On most thermostats, you can take off the thermostat by grasping and gently pulling. Saturday and Sunday: 9am - 5pm CDT, Online Order Support and Customer Service Sediment buildup in the tank Another cause of hot water not being hot enough is sediment buildup in the water heater … 7. Remove your existing thermostat from the wall plate. If the pilot is restricted, try removing it and clearing it with a stiff brush and/or compressed air. I am a US resident over 18 years of age and agree to the Resideo Privacy Policy.*. Remove the top service cover to the top element and press the red reset button 3. Open Hours: If you can’t find the manual, look for a flue. 1-800-468-1502 That sounded easy. This has happened to us twice and both times has resolved the issue. If the ignition module is defective, the burner will not light. (Thermostats, WiFi Cameras, Smart Home Security, Water Leak Detectors, and Buoy) If the thermocouple does not detect a flame, it will prevent the gas valve from opening. Turn off the power to the water heater. Sorry, something went wrong. But, don’t worry, you may be able to solve this problem on your own before calling a professional for help. So a broken dip tube can mean cold water goes into your home's hot water pipes before being adequately heated. If you’re getting some hot water, and you can hear the unit heating, check the thermostat set point. Enter model number to search for the required part specific to your product, Browse our parts categories to select from a variety of parts for your product. The problem is that the microcontroller inside the unit remembers the last “over-temp condition” and would not forget it. Your Account. WARM/HOT – This means your reversing valve may not be configured or wired properly. View solutions. The thermocouple detects the pilot flame. It should be a standard thermocouple and can be picked up at any hardware store. Make sure that gas and water are open and electricity is ON (120 VAC supply). If the pilot cannot be cleaned, replace it. Sometimes, carbon deposits can build up on the pilot and eventually create a restriction. Testing the temperature pressure relief valve is a quick process. Pilot Burners. NO – My heating isn't working, but I'm still feeling air flow. This system is often located in your basement, attic, or garage. Because gas is involved, problems with gas valves are a major safety concern. There's typically an error code reference guide inside the furnace cover. Learn more about Resideo's response to COVID-19 >, See current discounts, promotions and bundles, Get more back and more out of your products.