If your Ecobee smart thermostat isn’t turning on your heater, your heat set point, or desired temperature, may be the same or lower than the current temperature in your home. Avoid running your heater for long periods during the winter. It is exceptionally cold here in the Midwest (as is mot of the country) I have my ecobee on my heat pump and it's not keeping up. Dec 12, 2020 | Smart Thermostats, Troubleshooting. AUX Heat Runtime Alert; AUX Outdoor Temperature Alert; Those last two are tricky so let's defer to ecobee, Aux Heat Runtime Alert- Sets the amount of time that the Auxiliary heat source, if installed, can run continuously before an alert is generated. I received the new one inbox on Thursday! After trying just about everything, I had the HVAC guy come out and install a honeywill programmable thermostat. Here are the directions to adjust the heat threshold settings: Depending on the temperature inside and outside your home, changing the heat threshold settings may allow your heat to turn on when it wasn’t before. Why Can’t I Turn on Bluetooth on My Chromebook? For more information on this, try: If your heat still isn’t turning heat, call Ecobee customer service for additional support: 877-932-6233. I've reset the thermostat, and I can force the heat pump to turn on through advanced settings - test equipment. If changing or cleaning the filter does not resolve the high limit switch problem a technician may need to do a deep clean. If it’s particularly cold where you live, the heat pump may not be able to sufficiently heat … If the breaker has been tripped, try switching it back on. It should be higher at least 1 degree higher than the current temperature in the house. I turned the whole unit off but it still ran. For example, you can change the minimum difference between the current temperature and the set point required to turn on the heater. It does seem to be kicking in frequently instead of normal heat and got an alert that my "Aux Heat was running for more than 180 minutes". Monday, February 15(Ontario Family Day)9 a.m. to 9 p.m. EST, Threshold settings for ecobee thermostats (ecobee3, ecobee3 lite, ecobee4). Check to make sure the vents are clear; there shouldn’t be anything directly in front of them. My furnace won’t turn on! Smarthomestarter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If your furnace still isn’t turning on, you may need to hire an electrician to service it. Example. 3. Specific thermostat settings may be preventing the heat from turning on. If it is extremely dirty, then replace it immediately. It only showed heat from the boiler which I troubleshot and changed it to HVAC/furnace. In order to heat/cool one room without also affecting other rooms, you need to have some kind of control over the airflow. They have been on the market for years, and they keep getting better and better; however, ecobee consistently comes out on top when talking about the best smart thermostats.A big reason ecobee comes out on top is thanks to its room sensors. Why is my Ecobee showing question marks? How can I troubleshoot? If the temperature inside the furnace reaches an unsafe level, the furnace may turn off. It got up to 80 degrees when I got back home. Keep in mind that changing these settings may also increase your utility bill or put extra stress on your HVAC system. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. If the flame icon is white, the thermostat is not calling for heat. The ecobee powered on without issues. I'm currently in cool mode. Heat pump (air or geothermal) with auxiliary heat O/BW1 W2 Y1 Y2 R C O/BW1W2 Y1 Y2 G R C Rc G Y1 W1 (AUX1) O/B ACC– ACC+ W2 (AUX2) Y2 C RH Heat pump Air handler Note: Do not jumper Rc or Rh, ecobee3 does this automatically. Ever. This may seem obvious, but the first thing you should do if Ecobee isn’t turning on the heat is to check the heat set point. My ecobee thermostat won't turn on. 1 User Guide ecobee3 ©2014 ecobee 250 University Ave | Suite 400 Toronto | Ontario | M5H 3E5 Canada Toll free 1.877.932.6233 www.ecobee.com Not sure if the heat is on? Heat pump not turning on. If Follow Me is turned off, all the participating sensors’ temperatures will be averaged whether they sense activity or not. Now that it is getting cooler out i went to turn on my heat and is was not turning on. Help! How can I troubleshoot? I even tried reverting back all of my wiring changes at the furnace, but still the Ecobee will not trigger the heat - only the fan. If your ecobee thermostat has powered off it is likely not receiving any power from your furnace. If the indoor temperature has not dropped below the heat differential temperature, the ecobee will not call for heat. Other solutions to try are resetting the furnace power at the breaker box and cleaning your furnace. @MarshallCS commented on Aug 31, 2019, 6:49 PM UTC: If I turn the ecobee off with home assistant, and then turn it back on, it defaults to Heat instead of the last state that it was in. How to Set Up Your ecobee Smart Thermostat. If your ecobee thermostat is frequently rebooting then the furnace is also likely to be the cause. I reinstalled the old thermostat and it is working as expected (heat + fan). My ecobee is making a "clicking" noise and will not turn on! The heat point on the thermostat is set lower than the temperature in the house. As we head into winter, you will likely be using your Ecobee smart thermostat for heat more often. Get in touch with our support team. There are four possible reasons why an Ecobee thermostat isn’t turning on the heat when it’s supposed to: The heat point on the thermostat is set lower than the temperature in the house. Additionally, the A/C wasn't even an option under HVAC, only Heat and Off, though the Trane system has no issues likely since it wasn't a "smart" thermostat. However, what if your Ecobee doesn’t turn on the heat? Does the Nest Thermostat Work without Internet? The thermostat is not calling for heat: Your ecobee thermostat will display a flame icon with an orange colored outline when it's calling for heat. Check out this article for more information about the Power Extender Kit and how to install it. Adjusting these heat settings can only be done on the Ecobee thermostat interface. How to correct temperature readings on your ecobee Smart Thermostat if the readings are not where they should be. First, make sure your thermostat is set to Heat or Auto mode. What could be the problem? Smarthomestarter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Remember, this was Monday and they were shipping it to my house in New Hampshire from Toronto, Canada. R can go into either Rc or Rh terminals on your ecobee3. It's homekit compliant, which is great, but it's not the ecobee I bought. You can also tell the auxiliary heat to stop working when the temperature outside your home reaches a certain degree. After these checks, if your ecobee thermostat is still turning off or rebooting, it indicates a deeper problem with the wiring, heating, or HVAC system. Designed by Elegant Themes | Powered by WordPress, How to Transfer your Ecobee to a New Owner. Smart thermostats are a fantastic way to heat, cool, and monitor your home all form your iPhone or iPad. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies. Look for the orange flame icon on the thermostat display. The furnace is overheating. The furnace is overheating: All furnaces contain an internal temperature sensor that serves as a safety mechanism. Changing the heat set point can be done on the thermostat interface or in the app. Some users have reported that switching their fan control from the thermostat to the furnace has worked for them when their heat wouldn’t turn on. In most homes, installing an ecobee thermostat is an easy process that takes about 45 minutes. Specific thermostat settings may be preventing the heat from turning on. Now I keep on getting alerts that the Aux heat is running. Your furnace will not turn on if your air filter is clogged. Note: ecobee thermostats require a constant 24VAC power supply from your furnace to operate. Here's how to make it right. How do I register my thermostat? The heat kicked in and didn't shut off. Note, however, that the Ecobee 3 & 4 will only humidify when the heat is on, and the heat will turn off when the temp is reached (which is likely to be before the humidity is reached). (Workarounds and ... What Does Flashing Blue Light on Firestick Remote Mean? Troubleshooting accessory installations; I’m getting heat when calling for air conditioning. Try either installing the PEK or re-purposing one of your wires as a C. If the ecobee powers on, there must be an issue with the C wire itself; Note: For the ecobee SmartThermostat with voice control, there will be a green flash on the light bar to indicate that there is 24VAC power to the thermostat. It cannot be done using the Ecobee app or website. Follow these steps to change the fan control: Main Menu > Settings > Installation Settings > Equipment > Furnace > Fan Control in Heat Mode > HVAC. ; Once all is connected, you can plug in your thermostat and go on with the app installation detailed in our guide. If you’re receiving many “Aux heat running” alerts, you may want to adjust this setting (after confirming with your heat pump manufacturer the lowest temperature your heat pump can safely function at). Title: ecobee_Wiring_HeatPump Created Date: 9/11/2014 … — ecobee (@ecobee) June 9, 2020 When further pressed about whether it was Ecobee’s intent to force customers to enable this, Ecobee provided this carefully worded response: eco+ was developed to deliver personalized energy recommendations by looking at things like local weather, home occupancy, and variable electricity rates to shift your home's energy usage accordingly! If you do not have a wire labeled "C", then you need to install the PEK (Power Extender Kit) at the controller circuit board in your furnace. It's stopped twice now and I've had to turn the entire system off for about 20 minutes and then back on. Your Ecobee thermostat calls heat from your furnace, so if the furnace doesn’t have power, there will be no heat. This site is owned and operated by Time Off Club, LLC. The furnace has the correct light on, meaning it is operational. Not able to get ahold of support, so I figured I'd try here.. My ecobee isn't calling for heat, even though my setpoint is well above the detected temperature. The furnace is not receiving power. I checked my furnace and the ecobee was calling for heat, the fan would turn on, and the glow plug was turning on, but no burner lite. Follow Me can be turned on and off from the ecobee thermosat, the app, and the web portal. Not to worry, though—it’s just an automatic alert that every Ecobee thermostat is set to give at certain times, whether you have a UV light or not. You will see the set point temperature displayed in a box under the current temperature. We have a heat pump and recently installed an ecobee thermostat. If it is clogged, it has not been replaced as frequently as it should have! But the aux heat NEVER came on. ; Running into snags. The fan may stay on to help cool down the furnace, but it will not send heat throughout your house until it has cooled down to a safe temperature. You can learn more about the heat differential temperature, including how to adjust it, by visiting Threshold settings for ecobee thermostats (ecobee3, ecobee3 lite, ecobee4). Ecobee told us that they only ship on Monday’s, Wednesday’s and Friday’s. Why is my ecobee rebooting? Turn it off, wait a few minutes, and then turn it back on again. Look for the orange flame icon on the thermostat display. What to check if the room thermostat does not turn on the heat or A/C. This site is owned and operated by Time Off Club, LLC. The furnace may continue to run the fan blower to help cool itself off, or may not carry out any function until the system is reset or has cooled down sufficiently. If the outline on the flame icon on your ecobee thermostat is orange, but your furnace is not heating, or if any of the other scenarios explained above do not apply, please reach out to us for help troubleshooting the issue. You'll Need: Your thermostat to be already set up and functioning properly. Out of the box, the Ecobee does one thing very, very wrong. Even in the depths of winter, my second floor never got over 63 degrees. On your Ecobee, press “Let’s get started” I switch back to my old thermostat and the heat kick on no problem. (we have a gas fireplace we've been using to help with the heat) My question is how do I (or can I) set it up so only stage 2 heat is being used. So I have a problem with the heat not turning off. If your heat pump won’t turn on at all, it’s likely caused by one of four major problems: Thermostat problems: First of all, check to see if your programmable thermostat is set to have the heat come on at the right time. Now that you know the potential causes of Ecobee not turning on the heat, you will want to know how to troubleshoot this problem. Clean and replace the air filter regularly. No power to your furnace: Check the furnace breaker switch at the main breaker panel. Ecobee gives users a lot of control over their thermostat. This can cause your furnace to turn off as a safety feature (to prevent overheating). 1 Temperature Correction. Better approach is that shown by @Michael_D - just use the humidity sensor in the thermostat. For example, lowering the heat differential temperature will cause your heater to turn on sooner. Clean the furnace’s blower fan and evaporator coil every year. If you have a heat pump with auxiliary heating, when the outdoor temperature drops below this value, the ecobee will engage your aux heat and rely on aux heat to heat your home. Furnaces commonly overheat as a result of the following conditions: If your filter is clean or was recently changed, there could be a build up of dirt on other elements in the furnace like the condensing coil or heat exchanger. Your next step should be to check your air filter. This is called the "heat differential temperature". Installation Turning the system to the Off mode will deactivate your programming and your schedule will not run until you turn the system back on to Heat mode. Does Chamberlain MyQ Work With Alexa? Fix the Ecobee smart thermostat's most annoying feature. Stage 2 compressor and auxiliary heat if applicable. Then, use the slider on the main display screen to increase or decrease the desired temperature. There are a few things you can do to prevent your furnace from overheating: When your Ecobee thermostat isn’t turning on the heat, the solution may be to change your heat set point, the heat threshold settings, or the fan control. Everything should go back to normal. If the … Tap the temperature … This means instead of following your set schedule, your thermostat will follow the hold action until the hold is manually cancelled, or until your preferred hold action setting kicks in. Professional Installer Option Ecobee offers a service on their website to refer you to a qualified technician in your area that can review and fix your system for a … If the breaker has been... 2. This is a sign that your Ecobee just needs to be reset. If your furnace overheats, this sensor will trip, causing the heat to turn off. If the outline on the flame icon is white, the thermostat is not calling for heat. I had a temperature set point of 68 degrees. How to install your ecobee SmartThermostat with voice control. We have no relationship with advertisers, products, or services discussed at this website. Follow the steps below or scroll down for installation guides, wiring diagrams, troubleshooting tips … An overheated furnace can cause a fire, so furnaces have an automatic shut-down trigger for safety. That’s a job for smart vents. If this isn’t the first time you have had an issue with receiving power from your furnace, you may want to use the Power Extender Kit that came with your Ecobee thermostat. There are four possible reasons why an Ecobee thermostat isn’t turning on the heat when it’s supposed to: Not sure if the heat is on? By default, the ecobee will engage your heating when the indoor temperature drops 0.5 °F (0.3 °C) below your heat set point. POST a QUESTION or COMMENT about heating, air conditioning, and heat pump thermostat installation and wiring; InspectAPedia tolerates no conflicts of interest. 2. The most common causes of your furnace not turning on or not heating are: 1. No power to your furnace: Check the furnace breaker switch at the main breaker panel. Need more help? Other reasons that the heat may not be turning on are specific thermostat settings or a furnace problem. However, it would not turn on the fan or generate any heat. The most common causes of your furnace not turning on or not heating are: 1. The menu showed that no equipment was running but it was still blowing warm air. Try switching the breaker for the furnace power to see if that restores power. If the light bar flashes green and the thermostat does not power on, contact support for further assistance. Even when the furnace has power, some users have found that switching the breaker solves their problem because it resets the furnace.